This Policy applies to all users of backstagesalon.uk (hereinafter referred to as “Users”) worldwide.

By submitting your personal data through electronic forms hosted on backstagesalon.uk, you clearly provide your consent to the processing of such data by us or any of our subsidiaries or affiliates, in accordance with the terms and purposes set out in this Policy.

In line with applicable data protection legislation, we inform all users of backstagesalon.uk that this Policy governs the collection and processing of personal data voluntarily provided by users.

Users are advised to read this Policy before using backstagesalon.uk.

By beginning to use backstagesalon.uk, users confirm that they have read and accepted the most recent version of this Policy.

Users must provide accurate and truthful personal data. They are responsible for any loss or damage caused to us, our affiliates or subsidiaries, or third parties resulting from the submission of false, inaccurate, outdated, or invalid information.

The controller of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing such data.

The controller of all personal data collected through backstagesalon.uk is Backstage Salon (backstagesalon.uk), or any of its subsidiaries or affiliates, whose principal place of business is located at 335–337 King’s Rd, London SW3 5EТ.
Email: [email protected] | Phone: +44 778 940 6234

We may collect and process the following categories of personal data:

• Name (first and last)
• Email address
• Gender
• Phone number
• Date of birth

Device Information:
Includes data about your hardware and software, such as device model, operating system version, memory, advertising identifiers, unique app IDs, installed apps, browser type, language, battery level, and time zone.

Log Information:
Collected automatically when you use backstagesalon.uk. This includes browser type and language, access times, IP address, pages viewed, referring pages, and identifiers associated with cookies or similar technologies.

Cookies:
Cookies are small text files stored in your browser when visiting our website. We use cookies to personalise user experience, remember login details, enable certain features, and analyse web traffic.

• Persistent cookies may store your login ID and password for future visits.
• Session cookies help us understand user interaction and improve site navigation.

We may share your personal data with trusted third-party service providers who help us analyse, maintain, and improve backstagesalon.uk.
This may include services such as:

• Data storage
• Web analytics
• Payment processing
• Feature enhancement

These providers may process your data only on our behalf, for the purposes stated in this Policy, and under strict confidentiality and security requirements.

We collect your personal data in the following ways:

1. Data you provide directly:
   For example, when contacting our customer support or submitting feedback, suggestions, or complaints.
2. Data collected during usage of backstagesalon.uk:
   This includes:

• Access times and dates
• Pages viewed
• System errors or crashes
• Browser type
• Device and app data

3. Data from other sources:
   We may receive personal data from third-party sources or publicly accessible databases. In such cases, we will inform you of the data’s origin and whether it came from a public source. We may combine this with data already in our possession.

We use your personal data to provide, operate, and improve our services. This includes:

• Delivering and maintaining our beauty services and website features
• Communicating with you via email or SMS regarding our services
• Monitoring user trends and usage patterns
• Enhancing the safety and security of our platform
• Verifying your identity and preventing fraud or unauthorised activity

We do not sell or share your personal data with third parties for direct marketing purposes.

We are committed to protecting your privacy. Your personal data is shared only as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.

We may share your data in the following situations:

• With authorised authorities or platforms to prevent fraud or illegal activities.
• To comply with legal obligations, regulations, or court orders. If legally required to provide information, we will comply in good faith and may decrypt files before disclosure.
• To protect the rights, property, or safety of users, third parties, or our company.
• To detect and respond to security issues or fraudulent activities.
• With third-party service providers who assist in achieving our business purposes (e.g., hosting, payment processing). These providers will only receive non-personally identifiable or anonymised data and are prohibited from using it for other purposes.

We implement appropriate technical and organisational measures to ensure the security and confidentiality of your personal data.

These measures are designed to protect your data from loss, unauthorised access, misuse, alteration, or disclosure. Measures are taken in accordance with recommendations by competent data protection authorities.

International data transfers:
We may transfer your data to countries outside the United Kingdom. In such cases, we ensure these countries have been deemed to provide an adequate level of data protection, either through domestic law or international agreements.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law or regulation (e.g., tax compliance or legal proceedings).

Once data is no longer needed, we will securely delete it from our systems.

As a user, you have the following rights concerning your personal data:

• Right to withdraw consent: You may withdraw your consent at any time. This does not affect prior lawful processing. However, withdrawing consent may prevent you from using backstagesalon.uk.
• Right of access: You can request access to the personal data we hold about you and request a copy.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure (Right to be forgotten): You can request deletion of your personal data. If shared with third parties, we will notify them, unless it is impossible or involves disproportionate effort.
• Right to restriction of processing: You may request that we limit the use of your data. We will inform you before lifting any such restriction.
• Right to data portability: You may request your data in a structured, machine-readable format, and transfer it to another controller.
• Right to object: You may object to the processing of your data for legitimate reasons.
• Right to lodge a complaint: You may file a complaint with the relevant supervisory authority if you believe your data rights have been violated.

You can exercise all of the above rights (except lodging a complaint) via your account settings on backstagesalon.uk.

In accordance with applicable law, our services are not intended for individuals under 16 years of age.

We do not knowingly collect personal data from children under 16. If we discover that a child has submitted personal data, we will delete it immediately. If you become aware that a child has provided us with data, please notify us so we can remove it.

We may update this Privacy Policy from time to time. We encourage users to review this page periodically.

Significant changes will be communicated via backstagesalon.uk or through email. Continued use of the site after changes means you accept the updated version.

If you have any questions, suggestions, or complaints related to this Policy or your data rights, please contact us:

Phone: +44 778 940 6234
Email: [email protected]

Last modified: 15/05/2025
Effective date: 15/05/2025